You can even ship SmartPost to APO/FPO/DPO addresses(when interfacing thru a real system). Recent recommendations regarding this business are as follows: "Will ask before … FedEx SmartPost offers residential shipping for relatively low-weight packages on Monday through Saturday deliveries. Apr 09, 2013 05:00:00 pm Bell Gardens CA US Arrival Scan … you'll be better off. On March 5, they arrived at the exchange loction in Kent WA approximately 150 miles from my home. Apr 14, 2013 08:43:00 am Des Moines IA US Arrival Scan You get what you pay for. Side note: You can use the above method for testing out all kinds of shipping label behavior - changing addresses, trying to break the calculator with Smartpost non-machinable criteria, forcing oversize conditions, getting detailed cost breakdowns on FedEx shipping (via the expanded "Transportation Cost" dropdown as opposed to the gross quotes you get from the other "estimating" calculator. Since they own the zip codes, one would think their systems would be able to identify an address that used to be served by one number even when it changes. FedEx SmartPost‘s on-time delivery rate dropped 3 percentage points the first eight months of 2020 compared to the same period last year, according to data from LateShipment.com, a company that claims delivery refunds and provides analytics for retailers and shippers. This Q&A is provided for information only and the answers do not have a contractual value. But multiplied over hundreds and hundreds of packages, a 20 percent savings can really add up. SmartPost is a slow service only appropriate for non time sensitive packages. Reply 0 0. I disagree, it only takes 2 days more than Parcel Select on average. I'm waiting for a Smartpost delivery as we speak. Now if I can somehow get Amazon to stop using Fedex "Smart"post, I might be able to actually focus on my business and stop wasting time. I recently had a couple of orders from a customer that shipped with Fedex Smartpost and the … My customer is a very established company that has been at the same address for 110 years. I am disabled & always have problems with FedEx. Powered by Discourse, best viewed with JavaScript enabled, Beware Fedex Smartpost, your packages may never arrive, call USPS and say “Customer Service” FOUR times in the automated system before being put in the queue, wait 15 minutes and then walk through creating four separate cases (each package is its own case), rep was friendly and promised an expedited call back within 24 hours, call USPS and say “Customer Service” FOUR times again, then I’m in the queue, wait 5 minutes (that was pleasant) and then told that a new case was being created and an “expedited” call back will occur within 24 hours, I’m not falling for this again so I ask if anyone can actually find my packages, I’m told to call “consumer affairs”, the USPS number I called is apparently unable to do anything at all, of course, they cannot simply transfer me, that would be too efficient for government work. So there is no harm in waiting around for a few days, given that you have taken … FedEx has been on the downhill for a while with extremely bad customer service, damaged and lost shipments, drivers stealing packages, etc., etc. Most users have an experience where they achieved the reliability that you would expect from FedEx. I think Smartpost is a ridiculous way to ship to customers. 153 FedEx SmartPost reviews. The USPS web site can indicate what zip code an address is in, but their routing system is unable to identify their own zip code assignment so it throws it out. Amazon has an intimate relationship with UPS. And we’ve already lost money due to the hours of time spent watching our stuff ping pong around the country. The tracking page still says out for delivery. I asked my neighbor to pick up the the package for me when it came to my house, but it never came. Edit: found more info via UPS on being able to upgrade. If it works, sell it. FedEx has been on the downhill for a while with extremely bad customer service, damaged and lost shipments, drivers stealing packages, etc., etc. The big advantage to that is that you save a day or two of transit time, since the only time it will change hands between USPS and FedEx is on the delivery end of the deal. Fedex handed it off to USPS within two days of order. Apparently their automated routing systems can’t be intercepted so the packages just keep going back and forth between the sorting facilities in the destination and sending cities. boxes, depending on your business, this may or may not be a sticking point. I've had zero non-deliveries and only a handful of "delayed deliveries" on almost 1000 shipments. I've been dropping my Smartpost packages off at the post office for over a year now. Delivery time is generally anywhere between 2 and 7 business days. Delete the email immediately or forward it to abuse@fedex.com. That may not seem like much on a single parcel. Problems with FedEx Smartpost? Apr 04, 2013 10:31:00 pm US Shipment has left seller facility and is in transit to carrier. FedEx SmartPost delivers packages 6 days a week, Monday-Saturday. FedEx SmartPost does not pick up packages originating outside of the contiguous U.S. Package size and weight: Maximum: 70 lbs., 130" in length plus girth. If they want to use second rate shipping methods they need to lower their rates. No carrier is perfect, but Amazon’s shipping prices are so low that one can easily overlook the occasional UPS snafu. Is the Walgreen store a designated FedEx Ship Center? FedEx Snartpost has to be the worst shipping method ever. (and I still haven't gotten it)   Contacted seller and he directed me to contact my local post office. Are you having problems with Fedex smartpost? That annoys me, but if I complain the response would be to raise MCF shipping so I shut up. As a buyer, I don't mind it at all. "FedEx: Not possible to make delivery" "FedEx Express Ticket #12345" "First Name FedEx International #12345" If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. I talked to USPS again today. I am disabled & have problems with FedEx & UPS.. only the United States Post Office serves my needs. My buyers pay shipping, and for anything over a pound, I give SmartPost as the first option they can select (this is on my other accounts, as this one is all micro payment items that go FC). A seller works hard to provide good customer service including timely shipping, chooses a shipping option provide by ebay at the generate shipping label page, then the package takes 11 days to get 4 states away. If it works well, sell it for more. I use fedex smart post for my merchant fulfilled shipments and yes it has problems however I also use usps and both do have problems but it works good. Jana Panarites (@JanaPanarites) reported 2 hours ago @FedExHelp @FedEx FedEx Delivery Mgr doesn’t provide info. Or get ways to contact us for custom help. Trinton is willing to take this back to the shipping team if we can get screen shots. In 98% of the cases, FedEx assumes no responsibility since the package is delivered to the postal service. I recently had a couple of orders from a customer that shipped with Fedex Smartpost and the product has yet to surface. Just go to your sold items, pick any order, "print another label", edit the buyer's address to a PO Box, and there it be. The complaints are generally with the postal service and how they deliver mail. Same as Amazon does with their shipments. They simply cannot provide the basic services that UPS and FedEx have been providing for decades. At this Tampa location, you'll have access to packaging supplies and tips too. "Free shipping" and the FedEx SmartPost rate structure. When using FedEx which I do most of the time, I signed up for "FedEx Delivery." Perhaps it is because I drop my SP packages off directly at the post office 10 blocks from here. Then the packages appear to randomly spread out within a 200 mile radius of their destination. I would never knowingly order anything utilizing this method. I ship most of my items >1 lb this way because the price is MUCH lower than Parcel Select, as much as 40% difference. I have dealt with so many problems with them that I will pay a higher shipping charge to have FedEx or UPS to deliver them themselves to me. If so, please call email customer service and ask them to remove this as an option on the ebay shipping page. Nobody, including the USPS, has any idea when we will see this package again. Very fast paced. On March 3, they arrived at the FedEx hub that is 5 miles from my home in Gresham, OR. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They have monthly meetings to fix any problems on the floor. I don’t know what the percentage of shipments is, but Fedex Smartpost is a service that Amazon appears to use from time to time. Having the same problem here as last few people, I sent out a fedex 2-day package a week ago from LA to Tennessee, it still hasn't arrived and I've been stuck with the dreaded "Scheduled Delivery, Pending" message even though previously it was at this or that sort facility or on a truck waiting to be delivered . This Q&A is provided for information only and the answers do not have a contractual value. I’ve used MCF less than 10 times and I’ve already had a package go missing when they used FedEx Smartpost. The MCF rates are no bargain, especially the standard shipping. I call “consumer affairs”, and I’m hold for over 1 hour! Just saying "Shut up and take what they give you" is never an acceptable solution to trying to fix an actual problem. It’s a helpful one to add in when giving customers shipping costs options, whether the shipper is offering free shipping or reduced shipping, or charging customers. FedEx's method is SmartPost, a low-cost shipping option by which the package is carried across the country via FedEx's system, then handed off to the U.S. I would gladly pay a little more on MCF shipping charges to avoid the USPS. Never been a problem with them. As FedEx SmartPost uses USPS for residential delivery, you can enjoy the benefits that come with weekend delivery. That may not seem like much on a single parcel. Check out the ride one of our packages went on (and is still on): Apr 16, 2013 08:51:00 am Bell Gardens CA US Arrival Scan If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. "If they're having problems just let the customers know. FedEx encounters hiccups as well, and many times, customers face problems with having their products delivered. I give up and swear to avoid USPS at all costs. With USPS and Fedex "Smart"post, all four packages had the correct address and all four were returned. FedEx Ground uses linehaul trailers to move these SmartPost pouches from city to city. When I tried to select FedEx again, it just throws the same error.). In addition, Amazon will lose money on this shipment. If you ship anything of value and need to track it, USPS services are worthless. If I had to change PS rates I would not be able to compete with sellers in the mid-west or east coast for prices. Apr 13, 2013 08:40:00 am Cincinnati OH US Arrival Scan FedEx Ground, a part of FedEx Corporation, specializes in shipping and business-to-business delivery services. However, USPS and FedEx Ground modified their agreement in 2019, and FedEx Ground began serving the last mile delivery of SmartPost across the United States. Please look up my thread on this in shipping and help get eBay to fix this. not available thru reg tracking so is pointless. Are you having problems with Fedex smartpost? Shipments must be under 70 pounds, and they can’t be any larger than 130 inches long. It's not ebay's fault that you selected to ship using Smartpost. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. Amazon has an intimate relationship with UPS. Everytime a shipper sends me a package using Fedex smartpost there is unexplained lag time! I don’t know what the percentage of shipments is, but Fedex Smartpost is a service that Amazon appears to use from time to time. Ebay should not be offering this as an option. Were it not for government assistance on their balance sheet the USPS would have closed their doors years ago. I ordered a package on ebay a little over 2 weeks ago, and it was scheduled to be delivered via Fedex Smartpost while I was on vacation last week. The problem is eBay has screwed up, reducing the usefulness of SmartPost, even though SP packages are delivered by USPS. Statistically, most SmartPost shipments weigh less than 10 pounds. I don’t know what the percentage of shipments is, but Fedex Smartpost is a service that Amazon appears to use from time to time. FedEx Overview. Here is my experience with USPS “customer service”: I don’t believe that the USPS will ever be competitive in the parcel shipping business. Avoid SmartPost at all costs!!! Interestingly, the last SmartPost package I did, when I went to purchase the label, the screen showing FedEx drop off locations no longer showed anything for Baker City; the nearest was in La Grande 45 miles north of here. Our shipments are about 75% USPS, and we are really happy with their service about 99% of the time. Fwiw, how is the package stuck at Walgreens? Founded in 1985, the company has a staff more than 66,000 employees. All SmartPost need to be dropped off where there is a regular, daily FedEx Ground pick up, otherwise it's trouble. FedEx SmartPost is an estimated 20 percent cheaper than standard FedEx ground shipping costs. If you can tell the shipper "do not use smartpost." I like how they allow employees to try out any new positions.. As for Walgreens, I don't see what it has to do with Smartpost, they're not an authorized shipping center or affiliated with Smartpost. On March 6, they were sent back down to Portland, OR and are scheduled for delivery tomorrow March 8. CEO Sri Sridhar said that dip in performance is “pretty significant.” FedEx SmartPost, a service involving two carriers encountering newfound challenges, will look much different in 2021. They indicated that this package might do laps back and forth across the country for weeks. Ebay should not be offering this as an option. If it doesn't work, quadruple the price and sell it as an antique. SmartPost has made dealing with large heavier items viable again, especially for buyers half way or more across the country. The big advantage to that is that you save a day or two of transit time, since the only time it will change hands between USPS and FedEx is on the delivery end of the deal. @nowthatsjustducky You wouldn't be the former vintage revival would you? No carrier is perfect, but Amazon’s shipping prices are so low that one can easily overlook the occasional UPS snafu. Shipping to multiple addresses is now possible: On a regular day, FedEx does not deliver to P.O. And shame on FedEx for risking their good reputation on a vendor that can’t hold up their quality of service. Visit the Tampa Florida FedEx Shipping Location at 5101 W Waters Ave 33634. They have good communication With their employees. And for over 2 pounds, I also give Parcel Select as an option just in case they have a PO box. I think the sellers should list method of shipment on items. FedEx Express ® and FedEx Ground ® shipping are just the beginning. FedEx is very good when it come to salaries. Problems with FedEx Smartpost? Considerations When Choosing FedEx® SmartPost or FedEx® Home Delivery Shippers must add SmartPost into the contract in order to offer or use this service. It has fully tracking showing the stops along the way. I mean FedEx is not a mom and pop organization, after a couple of weeks you need to figure it out," Harris said. #ChoiceMatters Karen Padecky (@KarenLee1956) reported one month ago from Melrose Park, Illinois @Chewy I am very unhappy that I won't be able to buy from you. Needless to say, the USPS will lose money on this shipment. I have a package that has … They were sent out Feb 27th via FedEx Smartpost. Find the answers you need. All you have to do is NOT offer Smartpost as a shipping option, if your a seller. FedEx Ground operates throughout the United States, Canada and Puerto Rico. I always ship my packages USPS and have never had any problems with my packages. Their systems are a joke. FedEx was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5923 reviews.. FedEx ranks 182 of 1385 in Transportation and Logistics category. You are lucky and in the minority. You can never take the expected delivery date seriously. During its time with USPS, a Smartpost package effectively becomes Parcel Select. It offers residential solutions through FedEx Home Delivery and FedEx SmartPost. eBay won't let me select SmartPost for postage for items going to a PO box, even though SP can go to those addresses, which is probably just due to the fact that this is FedEx, and the system here automatically assumes FedEx can only go to an actual street address. Amazon has an intimate relationship with UPS. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex… SmartPost is a slow service only appropriate for non time sensitive packages. Complaints are generally with the postal service. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com. Fortunately I love in a location that doesn't suffer from shipper problems (except the FedEx/USPS Smartpost partnership) and normal FedEx door to door works just fine. Sigh.....it's all ebay's fault.........  sometimes this just goes a bit too far....... As a buyer, I absolutely hate it. Trailers full of this stuff get routed from FedEx to a USPS sort facility (not necessarily the one closest to you), which USPS then takes a couple of days to unload, sort, deliver to your local PO, and then deliver to you. I have a package that has been sitting in Walgreens for 5 days. I discuss the truth about what FedEx SmartPost really is and the problems with it and God forbid you have a claim Copyright © 1995-2021 eBay Inc. All Rights Reserved. I sincerely doubt that Fedex or UPS would let a zip code split delay their ability to deliver the package since the route would be identical in either scenario. Well, that doesn't fix the problem now does it? It is good to remember that since SmartPost is a hybrid FedEx and USPS service. Without an actual order from someone using a PO box I can't figure out how to get the screen shots of the message regarding Smart Post and PO boxes. If this is not addressed, it won't be fixed. Let’s ignore the fact that the destination was a company who has been in the same location for over 100 years and therefore not “Customer moved”. A common issue that many people face is the shipment tracker showing “delivered” when the ... try to wait around for a couple of days. Have had numerous problems with packages shipped via FedEx Smartpost. When using FedEx which I do most of the time, I signed up for "FedEx Delivery." Exceptions: The following are not available for FedEx SmartPost: Collect on delivery; Money-back guarantee; Declared value; Signature Proof of Delivery; Evening or appointment delivery This segment also comprises FedEx SmartPost, Inc., which deals with the transportation of less time-sensitive business to consumer packages via the US Postal Service and Canada Post Corporation, and the delivery of high volumes of low-weight. Something to note: if the delivery location is dense (has multiple packages for the stop) both FedEx and UPS use logic to see that and will make the delivery in our own network and not deliver a SurePost or SmartPost package to the USPS for final delivery. I had never heard of "SmartPost" prior to the shipment I've been waiting for for two weeks now. Reliability is one key factor that is important when using SmartPost. Ethan, Just as an example of how painful this is…. Need help? It principally serves domestic residences through its FedEx Home Delivery across the US and Canada. SmartPost is only available to FedEx customers who have an agreement with FedEx for SmartPost service. MCF rates for large oversize are still awesome. A free inside look at company reviews and salaries posted anonymously by employees. Apr 08, 2013 05:14:00 am Fedex Smartpost Chino CA US In transit to pickup location If you don't select it, it basically doesn't exist!! Nothing beats Priority Mail for cheap and fast shipping. On Feb 26th, I ordered shipping labels. The mangangement personnel is on top of Their game. Fortunately I love in a location that doesn't suffer from shipper problems (except the FedEx/USPS Smartpost partnership) and normal FedEx door to door works just fine. Also the majority of those shipments were porcelain and the breakage rate has been negiligible. FedEx SmartPost Info is Conflicting WHERE DO I GO??? Also notice the absence of any attempt to actually deliver the package. FedEx SmartPost: Understanding the Advantages . HELP! Apr 08, 2013 10:04:00 am Los Angeles CA US Customer moved Apr 07, 2013 02:49:00 pm Fedex Smartpost Chino CA US Arrival Scan Postal Service (USPS) for the final delivery to the end customer. SmartPost simply travels via the FedEx Ground system on that schedule until it gets to the destination sort center where it then gets transferred to the SmartPost facility and presorted to be delivered to the local USPS location usually the following morning early as a parcel select class package for last mile delivery - usually that same day. The date of expected delivery will change daily, getting further and further out. The orders resulted in four packages. I recently had a couple of orders from a customer that shipped with Fedex Smartpost … Three of the four are stuck in some sort of limbo in three different post offices. Why would anyone think that taking two weeks to ship a small package from New Jersey to Missouri is "Smart"? UPS/FEDEX doesn’t have a problem. If you choose a shipping method that involved USPS, beware. Every FedEx SmartPost shipment comes with a 20-digit tracking number. This number becomes available once your package is processed by FedEx. Fedex Smartpost delivery problem.? On the scheduled delivery day I get a text and an actual picture when it's dropped at my door. Historically, USPS completed the last mile delivery of these SmartPost packages. However, I also give Priority and Express options as well. One was shipped to the wrong state. Works well for me. FedEx SmartPost, which is similar to UPS SurePost, is a hybrid shipping service with which FedEx will pick up packages from the shipping destination, and then hand the packages off to the U.S. I order a ton of stuff online, never have problems with any other shipping method. FedEx Ground is delivering more shipments that were once destined for SmartPost. USPS does not appear to have systems capable of handling their own zip code definitions. Four days longer than if they had been shipped FedEx direct and 6 days longer than if they send USPS direct.They literally drove past my home to get to the FedEx location in Troutdale, then drove past it again to get up to Kent WA, just so they could be delivered back to my home. Fedex tracking shows that the package was handed off to my local post office, and it's been sitting there for three days. Do not open any attachment. Well, don't go cheap. Apr 08, 2013 05:14:48 am Fedex Smartpost Chino CA US Departure Scan I had a package "delivered" to me today. Notice the loss of three days between 4/9 and 4/13. Mar 7, 2017 6:34:53 AM. Before enabling SmartPost in ShippingEasy, it is important to verify with your FedEx Account Manager, that your FedEx account is set up as a small shipper and enabled for SmartPost. “Scheduled Delivey” is misleading; mine didn’t occur as stated, no update +no human at FedEx to take calls. There is a whole facebook page with over 1300 members titled smartpost sucks. eBay won't let me select SmartPost for postage for items going to a PO box, even though SP can go to those addresses, which is probably just due to the fact that this is FedEx, and the system here automatically assumes FedEx can only go to an actual street address. Download the FOX 5 … Appalling for a global corp. But why is it so terrible? I call Fedex on the phone, and they shrug their shoulders. Trailers full of this stuff get routed from FedEx to a USPS sort facility (not necessarily the one closest to you), which USPS then takes a couple of days to unload, sort, deliver to your local PO, and then deliver to you. No carrier is perfect, but Amazon’s shipping prices are so low that one can easily overlook the occasional UPS snafu. That would be ebay, not anyone else. In both circumstances, they know where the package is (or was) and have the ability to react within one business day. Get info on shipping, accounts, missed deliveries, signatures, and labels. Shipment Tracking. More good customer service? (Note that FedEx Smartpost was selected before I edited the address, and it tooketh away the FedEx options and defaulted back to USPS. Never been a problem with them. I takes 3 times as long to receive with USPS ,and order and still no tracking except it was shipped. Sometimes the tracking may be a bit funky initially, but never had any problems. Better than FBA. The address verification process at Amazon didn’t catch it and Google Maps indicates the address is the same with either zip. If so, please call email customer service and ask them to remove this as an option on the ebay shipping page. https://www.efulfillmentservice.com/2017/04/is-fedex-smartpost-too-slow Apr 08, 2013 10:21:00 am Los Angeles CA US Arrival Scan PissedConsumer1788299 Dec 11, 2019 #1788299. On the scheduled delivery day I get a text and an actual picture when it's dropped at my door. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Call Ebay and ask them to make it stop. We could have guessed that a … The overwhelming crappiness of FedEx Smartpost as a shipping method is a frequent topic around here. Been using SmartPost since I moved back to Baker City here a couple years ago. USPS indicates that they changed the zip code of the destination address and I should have known that. I agree Amazon needs to reexamine their shipping methods for MCF. Adds an extra day or two to the FedEx Ground transit time, but for non-urgent parcels the saving can be significant. This service is always slow, slow, slow and also hard to track. Quite interesting! I’ve had shipments go missing with both FedEx and UPS.
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