When I move my laptop sometimes it will shut off, awfullly frustrating as the intended use of a laptop is to be able to move it. Is it a laptop or a Desktop? Options. Step 1: If your Asus, HP or Lenovo laptop screen goes black randomly in Windows 10, right-click on the Start button and choose Device Manager. After that it was fine but then I noticed it would shutdown when I moved it. But anyway, the first thing I learned was that the sleep mode was active with hitting the start button so I made changes to that. If the start button gets to the point of not lighting at all than hold it for 30 seconds to clear the capacitors When I had finally got something on the screen it would shut down and I would try again but wait 15 seconds before hitting that start button. Store. The steps are: Also, as the issue occurs when the system is moved; you may check the functionality in the system BIOS. My HP Pavilion computer would also shut down any time I barely joggled the screen or changed it's angle. use a phone, computer, etc. Solution 4: Power Reset your Laptop. But not long after I get it running, it will shut off again. Not just the screen, the whole thing. Posted: 08/06/2015. Can this problem be fixed under my warranty and how do I go about sending it back to Dell for the repairs? Press the F2 key immediately when the Dell logo appears. To perform a hard reset, do the following: If your Windows is open, shut it down. Inspiron 15R Notebook (Inspiron 5521). Thanks for your suggestions. I have a one year limited warranty. its just work ! Mine was shutting down when stationsry, I took it apart and cleaned the blobs of lint out of the fan. Pressing the Esc key while the diagnostics are running will redirect to Main menu page. 1 Kudo kfintoni. I noticed this happening after a Win 10 update on Sept 30th, 2016 Battery says "75% available (plugged in, charging)". After two more days of fail-starts I decided to go to safe mode because someone here said to hit f12 and do a diagnostics and that led me to doing a system restore. I read that the problem could be the cord so I tried another outlet. Be very careful with the tiny tab connectors. Many issues including battery errors can be fixed by decreasing the amount of power stored in your laptop’s hardware components. But before doing so, to make sure, I rapped the laptop and sure enough it shut down. Since its a custom build I'd think that the most likely issue is loose cabling, be it in the screen or the AC jack that is causing the motherboard to short out when you move it so it shuts down to prevent too much damage. Another thing I did while I had it apart, I cleaned any stains on the keyboard backing plate sheet, don't know what else to call it offhand. Skip to main content. I would like to apologize for the inconvenience caused to you. Here is more info for you. The Boot Device list appears. I'm using a MacBook Pro for work now, so all the Dell laptop is good for is a stationary gaming laptop. I might take it apart to see if I can fix the issue myself instead of paying for repairs at the cost of a new laptop. Could this be the source of the problem? Asus Laptop. My laptop shuts off when moved, the screen flashes randomly, the DVD player works when it wants to, & if Im playing a downloaded video, the soundcard squelches after about 45 mins of use!! I will be glad to assist you further. The problem was a loose screw causing the motherboard to short out when jarred. It would shut-down from any type of movement or shock. The steps are given below: Keep me posted with the information. Debi Lemieux. I will suggest you to run the hardware diagnostics to check the hardware functionality. What I have learned about the start button, once you try it and nothing or little happens, wait 15 seconds before trying again. At times it becomes difficult to diagnose and eliminate the cause for the issues occurring. It's about 5-6 months past it's 2 year warranty. Check the power button The system randomly powers off every now and then. When I say shutting down I mean its on one second and then it makes a "ping" sound and screen is black and it starts to reboot. I have a one year limited warranty. Right to Repair. Power off the computer. Leon, i too have the same problem that naturalTAN has and i dont think that it is due to the malfunctioning of HDD ,and the problem is not  showed  while charging, i am sure that the problem is in the connection between battery and mother board. Terms — HP Recommended. My laptop continued to have problems after my last post. Select Diagnostics and press the Enter key. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. One time it shut off when I touched the AC adapter at the plug. There really is no special moment when it shuts down, I sometimes played CSGO for a couple of hours without any shutdowns, sometimes it just powered off twice in a row with about 20 minutes between these shutdowns. Hey guys! I've confirmed it's not the hard drive as I manually replaced the hard drive with a 2.5" Samsung EVO Pro 256GB SSD and it still shuts down. so I opened my laptop x441u and found that one screw to hold the battery was missing. I have a Dell Inspiron N5110 laptop. I have a Dell Inspiron 15R (N5110 Canada) model. It started having the problem from the topic of the thread - when I move it, it sometimes shuts down or reboots. Laptop Shuts Down When Moved by Neurowage Oct 1, 2007 11:10PM PDT I have a Toshiba Satellite laptop that shuts off when moved or picked up. This is referred to as Hard Reset or Power Reset. Laptop shut down when screen is moved and keyboard malfunction My son's laptop suddenly started having problems with no obvious physical damage. When you use a wireless router to connect to the Internet, you find that your wireless connection device is often disconnected. I have the same problem Naturaltan, I have been thru all the online & phone tech support, I live in country South Australia & its a . to connect router's Wi-Fi SSID (2.4GHz or 5GHz) easy to disconnect) Rep: 1. Select Start and then select Power > Shut down.. For Windows 8.1 / Windows RT 8.1. I did find some dust accumulation on a couple of connectors. The next thing, it seemed like it was shutting down on any sleight movement with the laptop which is what brought me here. (E.g. Hi, These days when I want to listen to the music or watch something on Windows media player, VLC etc, my laptop's sound keeps shutting off. To change the default behavior of Windows 10 when you close the lid, right-click the battery icon in … Try working on the system for some time in ‘Safe Mode’ and try moving it to see if it shuts down. Also, try the system performance in ‘Safe Mode’. For about the last month, the shut offs have happened almost every time I shift my computer to a more comfortable position. You may also run the diagnostics specifically on the hard drive from the main menu. If you don't have any luck then, textbook hardware troubleshooting enters the scene. In this situation, no matter which Safe Mode option you choose, your computer eventually stops, freezes, or restarts on its own, after which you find yourself right back at the Startup Settings or Advanced Boot Options menu.. But over time the screen would stay on a little longer. If that is the case, you'll want to be careful as you could wreck the motherboard. Laptop shuts off when moved/playing heavy load games. My sister gave me this laptop recently because she couldn't get it to work. For about the last month, the shut offs have happened almost every time I shift my computer to a more comfortable position. You may share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done. Luckily, the tab broke after I closed the connection. Fix Monitor randomly turns OFF and ON: If you are facing this issue where monitor randomly turns off and on by itself then your computer needs serious troubleshooting in order to specify the cause of this issue.Anyway, users are also reporting that their monitor turns off randomly while they were using their PC and the screen doesn’t turn on, no matter what they do. You’ll need to manually put your laptop to sleep, hibernate it, or shut it down using its power buttons or in the options in the Start menu rather than simply closing the lid. For Windows 10. It mostly can't even run if the battery is in it, it just freezes/reboots constantly. These following information can greatly help you in understanding the issues and reasons why your laptop shuts down suddenly and how to fix them! Tap at dell logo until ‘Advanced Boot Options’ appear. Started with a black screen. Methods to fix for “Windows 10 Shuts Down Unexpectedly” Method-1: Turn off the sleep mode in your system. After reassembly, the laptop has worked flawlessly and does not get hot by the fan anymore. For those of you having the problem of a HP laptop shutting off when you unplug the charger and your battery is fully charged, I can help you. I can now rap it good and it doesn't shut down. tape across both sata's (cd and ssd) and now its fine! This thread mentioned the SATA contacts so I put elec. Mark as New; Bookmark; … Remove the AC adapter. my 6 yr old laptop … I will NEVER buy dell again after this experience I am so disappointed. Took it to a local shop who ran stress tests on all of the hardware and nothing really show up. Can this problem be fixed under my warranty and how do I go about sending it back to Dell for the repairs? Everything had a green check next to it except for the hard drive which had a blue circle. I'm not sure if the fact that it remained on means anything because sometimes I can move it with no trouble, but lately it shuts off much more frequently and I'm losing information. 1985 Questions View all . I also  went to the setup screen with F2 and moved the computer around for a few minutes, shifting it on my desk and gently picking it up and placing it back on my desk and the laptop did not shut off. Author. Overheating is generally caused by excessive use of laptop. I tried using it with just the adapter, without battery, it still does it when moved. But I would try for an hour or so during the day when I wasn't doing something else. Overheating. I eventually got it to boot up but eventually it would shut down just as soon as something appeared on the screen. Tap or click Shut down or sign out and choose Shut … There is nothing wrong with the laptop, battery, or computer, it is a power management settings. When I move or tip my computer it shuts down. I have checked online and the general consensus appears to be loose components on the motherboard. Did something that did a search for bad files in adobe files, Microsoft visio and other updates including some security files that said these files needed to be deleted and then the computer went through a system restore and presto, it works! I have checked online and the general consensus appears to be loose components on the motherboard. I have the Inspiron 15R Notebook (Inspiron 5521). They want me to send my laptop 400km away to be repaired cost of postage is mine to deal with because I dont live next to the repairhouse??? Arief Fauzan, © 2021 iFixit — Licensed under Creative Commons — Privacy — Remove the battery (if it is a removable battery pack). CLRTC is the CMOS clear jumper on your ASUS X99 mobo. Perhaps something that is glued onto the motherboard or a loose wire connected to the power supply. Shut down and restart the computer. It could be that reason for which the system was asked to be sent to the depot for repairs. Permalink; 10/08/2018 by I ran the hardware diagnostics with F12. Studies shows that in randomly shut down of computer 9 out of 10 case it’s problem with overheating. Boot to the system setup screen and then try moving the system to see if the system turns off even in BIOS. Repair guides and disassembly information for laptops manufactured by ASUS. ? Last time I had an issue with a laptop a local guy picked it up fixed it & returned it in the same day, apparently the fact that this is a WORK computer falls on deaf ears, I cant be without my computer for a week whiles its n transit & repairs! Boot to the system setup screen and then try moving the system to see if the system turns off even in BIOS. This time however the laptop just shut off when I picked it up. I created an account just to share this results. Stock factory settings nothing over clocked. Hi Found this thread with similar problems with a HP laptop. Repair guides and disassembly information for laptops manufactured by ASUS. Also located a you tube video on the exact laptop on how to take it apart. Turn off the PC, move the plastic jumper to the right one pin, then move it back into its original position and try turning the PC on again. I couldn't turn it for a while but after unplugging and plugging the adapter into the laptop and wiggling it around I eventually got a power signal again. Has your computer ever been opened or worked on? Step 2: Expand Diskpay adapter , find your graphics card driver and right-click on it to choose Uninstall device to fix laptop … Yes, this is a good feature of every computer system which helps to save energy by putting the computer in sleep mode if you are leaving it ideal for a long time. Level 2 17 11 0 2 Message 8 of 24 Flag Post ‎01-07-2018 09:20 PM. Please provide the complete error message received for the hard drive while running the diagnostics. If you go to display properties, select the screen saver tab, then click the "power" button, Also, as the issue occurs when the system is moved; you may check the functionality in the system BIOS. It ran so-so for two days than it took two days of hitting the start button. I bought it back in April and from the beginning it has randomly shut off, but I overlooked it because it did not happen very often. It also contributes to extending the battery life if you are using a laptop. It also does it when powered by battery only. I thank those who helped. Move your mouse to the lower left-hand corner of the screen and right-click the Start button or press Windows logo key + X on your keyboard. I have seen this problem once before with a Laptop I fixed. If this is a laptop, it sounds like the battery is making a poor connection with the computer. Select Diagnostics and press the Enter key. You can also use the outer tube of a pen (with the ink and spring removed). Re-install the AC adapter and battery, then power on the computer and check whether the problem is resolved or not. Fix Your Stuff. I think it may have something to do with something in the motherboard that is loosened from the heat of the laptop. Back Answers Index; 247164. I bought it back in April and from the beginning it has randomly shut off, but I overlooked it because it did not happen very often. However, it doesn't go past 75% If I unplug the power cord, the computer immediately shuts off. Keep me posted with the results. Thanks ! Accessibility. It does it when plugged in with AC adapter. Press and hold Power Button for 40 seconds to do Hard reset. My GL703GM STRIX SCAR is shutting down without reason. I will be glad to assist you further. I replaced the hard drive with an SSD because it was out of warranty. Had a tiny piece come off one of the connectors, I tried under magnification to put it back in place but had no luck. I have review Event logs and they really don't give any hint. Couldn't find any problems until now, I tried updating my BIOS, didn't work out. so I put one screw on the battery and make sue its fastened. Press the F12 key immediately when the Dell logo appears. The computer shuts off when the unit is bumped, or tweaked in certain directions. The keyboard had no keys working and it will only boot up when put in a tent position at greater than 180 degrees. Acer laptop loses power if moved or pick up, it works fine in flat surfaces. When I move or tip my computer it shuts down - Asus Laptop. Decided to take it apart to do a cleaning.
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