Thank you for your reply. Okay. I'm at fault for even wanting to ship a product to begin with. I was under the impression that these employees were competent enough to not give me bad information. The issue began with me taking it to the wrong place (even though I was told by a FedEx employee that it was the way it's done), but still no tracking at all is insane. ‎10-17-2019 The person working the counter at FedEx told me it should go to USPS and someone in the reddit USPS section told me it needed to start shipping under FedEx. That's just plain silly. I have no idea if they lost it or if someone stole it outright. Sometimes FedEx and UPS both will deliver their SurePost/SmartPost packages themselves if they are going to be in the area, instead of turning them over to us. The FedEx number will have a link on the FedEx Site to the USPS Number. The orders resulted in four packages. And the post office sort them out and deliver to you. when FedEx gets a UPS or USPS Express Mail package in the FedEx drop box. SmartPost is a partnership between FedEx and the U.S. Hell, the package could be in Antarctica getting ate by a polar bear and I wouldn't even know.I would have much rather USPS sent me a slip saying to pick my shipment up at their location rather than start shipping it while offering zero tracking what-so-ever.-----, Would I be charged if they lost it? FedEx SmartPost packages can be dropped off at any staffed FedEx location, including FedEx Office centers. FedEx SmartPost Shipping. ‎10-17-2019 USPS Endorsements For FedEx SmartPost Packages April 11, 2012 2 Ancillary Endorsement/ Mail Class Parcel Select Lightweight Address Service Requested1 • • If the package can be forwarded to a local or out of town address, it will be forwarded at no cost to the recipient. We don't live in a perfect world though. There are retail partners with extended hours for USPS, while both FedEx and UPS tend to be open later and have lunch coverage. This is due to the additional shipper involvement once USPS takes over that last leg. I would have done it by now, but it seems they're more patient than I am. There's zero tracking, therefore no gas used or time vested from any employees. FedEx now offers a service level called FedEx SmartPost. I'm not a shipping employee at the end of the day. I'll also have to eat the negative review.I just really hope I don't have to pay ebay for the shipping label as nothing technically has been shipped. I just got back from USPS after reading your post.I talked with a lady up there and told her I brought the package to fedex hoping to ship it and the guy at fedex told me it needed to go to USPS. After giving an eBay package to Fedex 2.5 weeks ago, it apparently has not moved. Currently, about 20% of SmartPost packages are delivered by FedEx instead of the Postal Service. The General Services Administration (GSA) provided another new potential source of revenue and volume growth when Postal Service ground shipping solutions were offered for … Fedex handed it off to USPS within two days of order. I don't want to be out the product, shipping costs, and get a negative review in the process all due to an issue at USPS. Hey all. USPS tracking shows "USPS Awaiting Item" after several days of being mailed out? I understood your point on having two parties doing the delivery. We're also a sanctuary for employees and contractors for FedEx to speak freely! I'm not 100% sure my issue falls on smartpost because the package started being shipped by USPS instead of FedEx. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. If you have to refund, and the package gets delivered,not much you can do to get the package or money back. smartpost just owns hubs.fedex delivers to the hub and then hands over to USPS. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The person working the counter at FedEx told me it should go to USPS and someone in the reddit USPS section told me it needed to start shipping under FedEx. When two  parties are involved in  delivering an item nothing good will come of it when a problem arises except a that  good game of  "finger pointing time" breaks out. I have to agree with all the comments about Fedex SmartPost. 09:07 AM. GIven that FedEx has been one of the companies funding the Kill the Post Office Movement I can understand why rank and file USPS employees would want to sabotage fedex smartpost. ‎10-16-2019 The item was only $56 and shipping was around $14-15. Wow. However, it states "USPS Currently Awaiting Package". One of them arrived on the 17 I believe. If the last estimated delivery date has passed, then the buyer can file and win an INR claim. Each of the shipping carriers has many locations where you can drop off packages. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. I can't say for certain that I will get any shipment at this point. As it's not in the system in any way.-----She also made mention of the label being obscured in some way that would prevent tracking all together. FedEx SmartPost, a wholly owned subsidiary of FedEx Ground, specializes in delivering lightweight, business-to-consumer packages (typically less time-sensitive parcels), using the USPS for the final mile to residences. 09:44 AM, So the FedEx guy and the USPS person were both mistaken.Sadly.-----, I will try my best. I'm looking like a fraud right now and I have zero evidence to prove I'm not.-----Thank you so much for the reply! Just the shipping label info.Has anyone ever had anything like this happen to them? I listed the tracking #'s as well.Someone on that reddit told me it should have went to FedEx instead of USPS and that the person who was working at FedEx was wrong.I just recently had funds released to my paypal and I wish they were not released until the package is actually delivered. Didn't  say you were just drawing an analogy of buying a  cheap shipping label &  cheap  stuff from China. I was under the impression that I bring the item to fedex to be shipped and they would take care of the rest. FedEx SmartPost time to deliver can be 2-5 days longer than ground or home delivery. So the package was delivered to the USPS sort facility in my town today. If buyer files an INR, not much you can do but refund, since there is no tracking. 12:26 PM Hopefully, the package has been delivered, just not scanned. Postal Service (USPS). According to the tracking number my package had been delivered. They  both often lead to  dissatisfaction. Reply. FedEx SmartPost used FedEx for the long-distance transportation and used the US Postal Service for final delivery to residences until 2020. I got an email say my package was delivered on 7-1-2020. ‎10-17-2019 But it would be up to their conscience whether they returned the item or not. FedEx review rated 2.0/5.0 with 4 Comments: My company has spent thousands upon thousands of dollars shipping with FedEx, including thousands spent on FedEx Smartpost services which are delivered locally using USPS. I dug into smartpost shipments after I knew this package was going to be a problem and did read a lot of horror stories. After giving an eBay package to Fedex 2.5 weeks ago, it apparently has not moved. FedEx SmartPost is a delivery method in which FedEx and the United States Postal Service (USPS) partner together to deliver packages. Welcome to USPS.com. (Tip: I found out that if you add 92 in the front of FedEx SmartPost tracking number, it will become USPS tracking number) - edited My worry is that, at this point, my package is lost. The issue was I went to FedEx to ship the SmartPost package and the guy working the counter tried to scan it and told me it wouldn't scan. Many large companies that ship alot will use this method. However, these will require you to have already paid for postage and packed your box. What happens if the money is refunded and it ends up getting delivered? To track the package once usps has it, add "92" to the beginning of the fedex tracking number and enter the number in the search box on the usps site. Guess  that is what you get when you buy on the cheap - I don't buy carp  from Chinese  sellers  either. Does the customer get their money back and the product? FedEx SmartPostGuide U.S.Postal Service,USPS,Parcel Select and IMpb areregistered trademarksof theUnited StatesPostal Service.©2012 1 At a Glance FedEx SmartPost® is a cost-effective U.S. residential shipping option for low-weight, high … If a screenshot would help, here ya go: https://imgur.com/a/4r4YdPQ. Hey, any success on locating your package? FedEx's method is SmartPost, a low-cost shipping option by which the package is carried across the country via FedEx's system, then handed off to the U.S. You probably will not be able to get the cost of the shipping label refunded. Hey all. They are then delivered to you by the postal service. Had I never wanted to ship anything none of this would have happened. I can answer this from FedEx's perspective: i.e. Find information on our most convenient and affordable shipping and mailing services. Since that day it's had no tracking or acknowledgement of any kind.I made a post on the reddit of USPS here: https://www.reddit.com/r/USPS/comments/dh29kr/ideas_why_after_8_days_smart_post_has_no_tracking/ for much more detail. The product was scheduled to head to California. I've received Snailpost packages before and never had more than a day pass between handoff and delivery, and have always been able to track it. I dug into smartpost shipments after I knew this package was going to be a problem and did read a lot of horror stories. You would need to issue a return label to the buyer. Will never under any circumstance use that fedex or USPS for any reason. Customers can price shop and select FedEx SmartPost if they use a FedEx shipping system or have a FedEx corporate account. That is why I avoid both. We're excited to offer FedEx SmartPost as a shipping option. FedEx SmartPost is not a smart choice as stories like yours are all too frequent. I recently had a couple of orders from a customer that shipped with Fedex Smartpost and the product has yet to surface. Am I to be blamed for some of this? USPS spokesman Dave Lewin says Parcel Return Service is designed to meet the needs of consumers returning items to retailers. They hand it off to USPS for the final delivery.So the FedEx guy and the USPS person were both mistaken.I hate to break it to you but chances are the package is lost. I have no idea who to trust.-----I brought up if it was sitting in USPS and she says no packages stay there and if there was a package to pick up, that they would send a mailer out notifying me of a package to be signed for or something along those lines.-----She also told me I couldn't do an intercept because there's no information for the anyone to go off from because nobody would know where to look for the package in order to be able to do an intercept.I also checked if I'm eligible for an intercept and I'm not. Basically FedEx picks up the package from the sender and drop it off to the nearest post office where you live. USPS will not have any tracking info until fedex hands over the package to them. By utilizing the United States Post Office (USPS) to strategically finish the delivery of some packages, FedEx is able to get your lightweight shipments to their destination much more efficiently. Press question mark to learn the rest of the keyboard shortcuts. It also said that a delivery was attempted … The label was printed by a printing company because I don't have a printer.She said in a situation like that, I wouldn't even get delivery confirmation unless the shipper punched in the code manually to confirm delivery.I also made mention of it being stolen off the counter and she scoffed at the idea, but everything makes since when there's no tracking what so ever.-----I think I'm screwed.I'm just going to have to wait it out and wait for the refund process to take place. It's cheap and it takes long time. I haven't even got that far yet. FedEx does pass some packages over to USPS to do final delivery as part of it “SmartPost” product. FedEx SmartPost is an efficient and cost-effective way of shipping light-weight packages to the entirety of the United States territories. I recently had a mix up using FedEx SmartPost and the item I shipped says "USPS Currently Awaiting Package" for 13 days now.The issue was I went to FedEx to ship the SmartPost package and the guy working the counter tried to scan it and told me it wouldn't scan. I checked the other two online and one says that the USPS delivered it today at 10:39 am. So he reads the label and says it needs to go to USPS. Awaiting two packages mailed a week ago by Smartpost - one went from South Caorlina to North Carolina, down to Ellenwood, GA (2 1/2 hours south of me (we are one hour north of chattanooga) and then for no logical reason went all the way over to MS near Memphis only to be sent back to NC! Yeah, it's annoying but it unfortunately isn't the problem. FedEx vs UPS vs USPS: Ease of Use. FedEx SmartPost packages will incur three different surcharges through different stages of peak season, ranging from $1 to $2 — more than doubling the existing peak surcharge put in place June 8 due to the pandemic. ‎10-17-2019 Having funds for this when the item doesn't show any tracking puts me in a messed up position. : ), Check USPS Tracking with your current FedEx tracking number, However, it states "USPS Currently Awaiting Package". Then the packages appear to randomly spread out within a 200 mile radius of their destination. There doesn't even look to be any parties doing any deliveries because there's no tracking .It's funny because I did order something from aliexpress just a month ago (china post then USPS) and it got to me within 17 days. I've told them the situation play-by-play and they've yet to respond other than an initial message they sent asking if the package has been sent. On Tuesday the 15 I ordered three items from Amazon. Smartpost is a division of Fed Ex. The only reason why smartpost is competitive is because of the Postal Accountability Act which cost a lot of USPS workers their jobs, and caused postage rates to suffer … That's what I'm worried about. i would use the contact form on the USPS website,a supervisor will call you. Pop the number into Google, and do both the FedEx site and the USPS site. Seller Says eBay Ignores FedEx SmartPost Damage Cl: by: val2525 : Fri Feb 26 10:52:50 2016: I can't help as a seller, but as a buyer, I LOATHE FedEx Smartpost. ‎10-16-2019 Lol. I kind of want to print out all this stuff I'm dealing with and bring it to the FedEx guy that sent me on a path through hell and say "Good Job" and let out a big fart on the way out.I just wish there was some type of acknowledgement that USPS is shipping it. - edited I don't really want to pay anything if there's no hope that I'm getting my shipment back.I'm tempted to just issue a refund outright and get my package back. It's all russian roulette at this point I believe.Seems someone took issue with my last post and it got deleted. So the other day when I was dropping off all of my packages at the local USPS processing center, I accidentally dropped off a Fedex Smartpost package as well. it could be sitting at your post office waiting to be claimed. With SmartPost, FedEx carries packages through its network of warehouse and truck beds. Packages are first shipped by FedEx to your local USPS location. One  shipper, quicker delivery, higher level of customer service & satisfaction - not all that expensive. FedEx SmartPost Delivery Time. I feel so lost right now. I'm from Oklahoma. Benefits include: Lower rates for small, light packages. TEACKING NUMBER 1Z05W1A1YW48731600. The reason merchants use it is because it is a very inexpensive method of shipping. - edited I wish there was an option to put funds in holding of some sort. So that's where my issue began. For shipping smaller packages, USPS offers superior value compared to FedEx and other couriers like UPS and DHL, though is more limited in scope. Heck, maybe they did it because they had a light day? FedEx will deliver packages to your local post office, and the Postal Service will deliver the package to its final destination. Being told by fedex to take it to USPS then just today USPS telling me I was in the right all along. USPS carries SmartPost parcels for the final leg of their journey, known as the “last mile.” I'll see if this can be disputed in some way.Will never under any circumstance use that fedex or USPS for any reason. The package hasn't moved from the very initial scan in about 3 weeks, and with USPS the tracking says "USPS Currently Awaiting Package". Does the customer get their money back and the product? I have opened an investigation with Fedex on Monday, but they still haven't gotten back to me. FedEx labels created on eBay do not currently support scheduled pick-ups for packages. I did my job correctly and only wished that others have done the same. But instead of dropping packages on customers’ porches, FedEx merely drops them at the local post office. Thanks for the comfort. When I checked the other package it said the carrier was FedEx Smartpost. I went to the post office to take someone else’s package, and the say it’s UPS and UPS says it’s the post office. There are no gaurantees of delivery and if your package is lost, you have no recourse through Fed Ex. So that's where my issue began. Did the package actually ship as a "Fed Ex" package and not one of the other options that combines Fed Ex and USPS to create a singularity of ... your mother is like a FedEx SmartPost parcel. Sellers may not drop off FedEx SmartPost packages at street-corner FedEx drop boxes, nor should they drop off the packages at the USPS. If that happens, you should file a Package Intercept and pay the $14.01 to hopefully stop the item from being delivered. The oversized parcel surcharge will increase from $30 currently to $52.50 per package Oct. 5 I have not received any communication from Fedex, USPS, or the shipper. What happens if the money is refunded and it ends up getting delivered? Ron White, Fritch, Texas. Yup. "I have the right to remain silent but I didn't have the ability." No changes can be made once the delivery is in the hands of Fed Ex. I don't want to pour on but you really need to research your shipping methods before you print the label. 09:02 AM Is there any way that you all could provide some insight into my situation? Having no tracking makes me look like I didn't even attempt to ship the product. I'm not 100% sure my issue falls on smartpost because the package started being shipped by USPS instead of FedEx. If they don’t understand that SmartPost packages are first delivered to the USPS and then to them, this can be an unclear portion of the journey. Currently awaiting a very important package. The only resource that was used was ebay having to put something into their system and register it using whatever means they use to register it with their affiliated shipping partners.-----. Not sure when the buyer will eventually get **bleep** off enough to do this. If USPS contacted me saying I needed to pay $XX amount to continue the shipment, I would be fine as long as I'm getting some result rather than no result. It's not like I used resources of fedex or USPS as there's no proof resources were used. Fedex said they lost the package and I had to refund the buyer. 13 days and still "USPS Currently Awaiting Package". FedEx shall be responsible, up to a maximum replacement value per package of $100 (USD), plus transportation costs, for damage to packages from the time packages are first scanned by FedEx until such packages have been tendered for delivery to the USPS or the delivery address on the package if not delivered by the USPS. I checked the mail around 10 on and there was nothin there. Thank you for your assistance. Has anyone ever had anything like this happen to them? It is so bad that I would NEVER impose an experience like that on any of my buyers! Shipping Label Created, USPS Awaiting Item. See the following screenshot: https://imgur.com/a/5VX9AWa, Thank you for your help so far, and any other advice you can give. Hopefully it's just not being scanned. FedEx does initial pickup...gets transferred to USPS where they will do final delivery. I bring it to USPS and I'm told to leave it on the counter and I leave it. I have no idea where it's at. Package disappeared after handoff to Fedex Smartpost. I'm not a Chinese seller. YOU are ultimately at fault for not understanding how to use a shipping method to begin with, and standing your ground with FedEx. I kind of want to print out all this stuff I'm dealing with and bring it to the FedEx guy that sent me on a path through hell and say "Good Job" and let out a big fart on the way out. Then told her I've been told by a number of people that it should have went to fedex all along.She told me they're wrong, that it was correct to come to USPS first.This is one big OMFG moment. No idea where the shipment is.-----. See the following screenshot: https://imgur.com/a/5VX9AWa, New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. Personally, I like USPS First Class package. 09:42 AM FedEx gets the package first and does the majority of the transportation. https://www.reddit.com/r/USPS/comments/dh29kr/ideas_why_after_8_days_smart_post_has_no_tracking/, The eBay System Status Board Is Incorrect - This Happens All Too Frequently, Regular customer says item was paid and shows it on his end, says awaiting on mine.