I was informed about this website as far as leaving comments for Crunch headquarters. about bounced checks. That's some great service you guys have! A manager must treat customers with respect, and polite not using a demeanor language. I cancelled my membership last year in December. No issue with paying the extra month. But Steve told me I would.When I was at work, somebody went in to my back pack and stole money, medication, a camera. Please visit our Careers page to learn more. The class coordinator changed the schedule to try a new zumba dance and put herself in the second day slot and now this instructor only has one day? The parent returned to Crunch on Sat 12/26/15 to request cancellation of this contract after discovering at the bank that these transactions had taken place. Hello: I also asked him if two accounts could be frozen for a couple months as those members of the family wouldn't be able to use the gym for 2-3 months. She really makes my day and is the only class I take. The pictures were totally nude, no action taken. Crunch Fitness Corporate Discount - Find Coupon Codes. I am thinking about going elsewhere and am going to get trial memberships to other gyms to see if I like their zumba classes. BEWARE. Same deal with the Crunch in Bushwick that said they were opening in July. As well as try to sell you personal training sessions when you should be the one charging them for a session and teach them how to do their job ! Crunch Gym in Richmond Hill, NY just opened in my area and I am please to say it is quite refreshing. The instructor told me not to get in his face and kept putting his finger in mine, when I slapped his hand out of my face which was about 4" from touching me, he then proceeded to kick me. Corporate management needs to hire good individuals to manage the gyms the right way. if the payments are ~ 20-25 so its about a recent bill but I haven’t been to the gym in YEARS!! I decide to cancel my membership and I'm told even though I'm cancelling before my annual due date they are going to charge me my annual fees. Could perhaps keep the soap/shampoo/conditioner filled all the time but overall it's pretty clean. Boycott gyms and buy your own equipment. Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. I am by no means, loyal to any corporate entity or pressure, so my input would be pertinent and true. However, 3 months later my credit card is charged again. I have been a long time Crunch member in NYC and have had a rental locker with workout clothes still in the locker at the gym on 54th St during the pandemic. You've been warned. But, wait, I just got a bill from a collection agency seeking $190! All comments with swear words will be deleted, even abbreviated swear words. Just keep repeating that I would need to pay 10days before my due date for my account not to get charge. THIS GYM BY FAR IS THE DIRTIEST GYM. I am so glad because I have to say that this gym is a DUMP!! CANCELLATION POLICY IS A TOTAL SCAM!! Many have talked to the manager and the coordinator to get another day back with the other instructor. they keep blaming the inspectors of White Plains. The GM leads the pack on this front with her unwelcoming, gruff personality. I went to the desk where the only employee as far as I could see was glued to the computer screen. I continued to get emails from crunch stating I owed them the annual fee. They wanted to get rid of me, because I knew too much, cought them in cheating and stealing from the employees, by changing – falsifying pay roll. I have experienced similar difficulties as you have. Sign-in to your online Crunch member account to manage your account information, workout history, and class reservations. Took too long to correct the problem.Now, the real killer. * Then the hired a new person for the front desk, he again got paid more than I did, for the same job. She would not be returning to CA. I used to lived in Sarasota, FL., loved being part of the crunch team, but I have moved. I informed the GM no action were taken, again. I then realized they had continued to bill me for a monthly membership that they supposedly canceled due to inactivity. The location is now open I was disappointed at how long it took too but pay for a corporal membership if you don't want the hassle with the essential ones. GREED GREED GREED. I don’t know how other Crunch gyms are managed but I will not recommend this location to anyone. Then i talked to an employee that i had talked to RIGHT after i cancelled my membership on my way out of Crunch. Corrupt Crunch! Co-workers and friends of mine have been waiting since February for the White Plains,NY gym to open. Yeah I called my gym in Hemet, CA to cancel. I am amazed with as many choices we have in NYC that Crunch and Daniel are both still around. Well the promises that were made were certainly a blatent sales pitch and lie and I'm disgusted. As a member of Crunch Fitness in Hattiesburg, Ms., I travel to and from Hattiesburg to west Texas to work in the oil fields. There were several people standing by the desk waiting to be checked in. He of course denied threatening me. Currently, this fitness club has more than 500,000 gym members all over the US. I attached my company information to inform you that we are currently sanitizing hospitals in the metro area. Great safe environment they preach. Ive been trying to contact crunch about a scam happening under my name ill copy and paste the message ive been waiting days for a response CODES (2 days ago) Corporate Memberships Bring work to your workout! See BBB rating, reviews, complaints, & more. The music the kids play at this gym is the worst, and can be very offensive, but they don't seem to notice what the rapper is saying. When requesting to have it turned down, so one can have a conversation in there, or at least think, we're told that they can't!!! It is now almost the end of September and still nothing. I will keep my eye out for other good gyms with good deals to move to. When they were opening the new location, they were all sunshine and grand promises. He has to stop using these people just to pretend that is enjoyable, but the truth is he is lazy and tired. dont know who to contact..but they took $700 out of account wiyout permission..now ihave no rent or gas money and my account over drawned..so mad..!!!!!!!! GET NEW CARD OR THEY WILL KEEP STEALING FROM BANK ACCOUNT!!!!!!! Omg I just had to leave because i was so irriatated she was talking in circles and made no sense. There are sewer flys flying around the gym showers, there is a layer of soap scum or film of dirt on the shower tiles. Their customers are just money to their ears but really do not care about you. Crunch Fitness Corporate Phone Number - Listed Good Sites ... New York. She says she doesn't know. and you can't get a hold of anyone at corporate. I walked back toward the desk he stepped in front of me trying to provoke a confrontation. He has also been very confrontational with employees in the gym getting in a fight with one in front of the gym. I received a letter in the mail after about a year stating I was canceled by default due to inactivity. The gym is dirty. We are going somewhere else! My husband said no, this is my wife. Long and short is David wouldn't let my wife get a word in edgewise and when she requested the number for corporate that's when the bomb dropped. I no longer wish to be a member of your gym. Fitness Holdings Northeast LLC is looking for a CFO/Controller to join our corporate team. Regardless, my recent interactions with Crunch Management have been unsatisfactory and management seems to have no interest in establishing good customer relations so i will never be getting another membership with Crunch and will be telling all my friends never to get a membership there as well. That is not how you conduct business. Awful staff awful locker rooms . Just another corporation that can give two you know whats about their employees and customers. This is the second time I have been hassled and you and your employees seem to do nothing about it. He should've been put in cuffs and dragged off along with Sammy the snotty front desk 'manager' as he claims to be....Pauline also you should be ashamed of yourself for cooperating with this nonsense. * I come in to work and ask the Manager, do you want me to do that first? They have extended internationally to Australia. I was greeted by Steve one of the big managers and he was from Long Island signing up people for the grand opening of the White Plains Crunch. In 2005, Bally's sold Crunch to Angelo, Gordon & Co. It was suppose to open in August then October then December now it’s February. I convinced my brother not to cancel his membership and I explained the manger Mrs. Rousseau that George lacks of customer services skills and he needs manners to treat costumers with a little bit of more respect or dignity. I’m very disappointed in the Crunch gym in Huntington Beach, California. I walked away. They are supposed to open at 5:00am, no employees were there, it was locked up, there must have been at least 15 other people outside waiting to go in and work out. Buyer beware, also employee's beware, you don't want to be a member there nor should you work for them. In the process of trying to resolve this situation, customer service reps have hung up on me as well as my bank when they tried to call, they have cut me off, raised their voice, and refused to let me explain my situation leaving me in absolute shock. I took photos of the dirty machines. Recently after coming back home from break i found out they were still charging me. Like I was a little person. Sauna was warm. I have been trying since MARCH to get someone from crunch to acknowledge my new billing information and have gotten nowhere. And to top it off, there was some asshole drill sergeant kind of guy ordering and herding good, paying customers out of the locker room like cattle. On 12/18/15 a Crunch employee Joe Ruffini once again manipulated an 18 year old college student who he verbally verified had no job into signing a re-occurring contract for a Crunch Fitness contract. Crunch Gym Corporate Office Headquarters. Not trying writing under cover and putting my name on it. Well guess what they charged me my monthly fees again. This is called customer service???? (347) 926-2431, I’m getting charged outrages prices , 70 to 100 dollars and I have only been there 2twice and it’s been closed for 2 months here. None has been address, specifically at the Eagle ID location. MANAGER AT 19TH ST IN MANHATTAN NEEDS TO HAVE HIS YOU KNOW WHAT SLAMMED INTO YOU KNOW WHAT AND STAFF IN THEIR PAJAMAS AT CORPORATE OFFICE ALSO. No incident report was filled, no owner notified, swept under the carpet.There is no chain of comment, certain situations don't make it to the owners, swept under the carpet.There are so many things going on, from cleanliness, to out of control cancellation, employee drinking on the job, tardiness. Hair clumps on the floor and an order. The staff are unprofessional. She said to more then 40 members in the lobby after a Zumba class if we not happy with the new schedule to go to another fitness club. I bring this incident to your attention, otherwise you will loose members.Sincerely,Lilian Lopez, Hi! I know they have kids working for them but at least they should train them on customer service skills. i went to my emails and I have absolutely not one single email about a membership or about payments. Composite-Technologies Go join another gym if you don't like it. Crunch Gym Corporate Office Headquarters. DID YOU GET IN AN ACCIDENT TO WALK LIKE THAT? The Crunch gym in Valdosta, GA fuses fitness and fun with certified personal trainers, awesome group fitness classes, a “no judgments” philosophy, and gym memberships starting at $9.95 a month. The North Brunswick New Jersey Crunch Gym is also the same as the previous comments. The Crunch gym in West Hamilton, ON fuses fitness and fun with certified personal trainers, awesome group fitness classes, a “no judgments” philosophy, and gym memberships starting at $9.95 a month. This crunch gym has had previous employees make fraudulent accounts so plead to you to investigate this thoroughly because 1 i have not been to the gym in years and nor do i plan to and 2 I haven’t gotten any attempts to reach out to me except for this outlandish letter saying i owe $173.75 and 3 this is a fairly new debt not created by me you can go back to phone calls and camera footage to see if i stepped in and out and not just that but you log when someone comes in and scans they keycard so you have to have logs of my last visit and look at the footage to see if it was me you can thoroughly investigate this so please do.”. Please respond to attorney general Eric Schneiderman at 120 B'way NY, NY 10271 800-771-7755 HE NEEDS TO KNOW WHAT IS GOING ON. Very upsetting. Apparently one of their employees "froze" my account for 6 months instead of cancelling it. To the credit of the front desk, they actually brought me warm, fresh towels as soon as they were done ( I had asked them to just tell me so they went the extra mile on that).Kudos for the remaining days when they went berserk and over-compensated on towel availability. Your company will gain more business and retain more customers by treating them right and with good care. Chubby/out-of-shape/hung-over personal trainers who, while training, alternate between talking about their hang-overs, looking at their cell phones, watching tv monitors, and taking up too much space and leaving a trail of equipment in their wake. Shortly following, I received a letter from the Crunch Fitness collection attorney stating they have been attempting to collect my annual due of $29.00. The cleaning crew they hire sucks, and they only clean the gym once at night as opposed to four cleaning crews promised. Now a Crunch, members are treated like garbage, and they will do absolutely nothing to keep you there as a member. Lost -2lbs. Crunch was incorporated by Doug Levine in New York City’s East Village in 1989. It's all such BS! FROM A MEMBER FOR OVER 10 YEARS. I was told by the GM, I would get for those 4 shifts $ 9.00 an hour, was a total 35 hours, never got the pay. Crunch bought Idaho Athletic Club a year ago. They refuse to communicate with me yet they continue to email me about my "oops" billing. Mike Neff the out of shape mess that runs main office in his grubby outfits.......understand there are 2 sides to everything you pathetic s----...... Brandon at 19th St. You are a nice person. Why ? And discourage anyone who may want to join! Then I got a surprise charge for 3 months of training I never received bc I updated my cc for my regular gym membership after my purse had been stolen. It will not let viewers go to find locations in every state. She was more concerned about me raising my voice to her earlier. 6847 Sagebrush Circle, Sarasota, Florida 34243, This is not the Corporate number for Crunch Contact the Website For Further assistance. That’s all she cared about basically. KEEP THIS IN YOUR MIND WHEN DEALING WITH MODERATE PRICED GYMS. He asked me for a gym near by , I have heard Crunch in Naples at 6013 Pine Ridge Rd, Naples, FL 34119. So since I only canceled 5 days before June 1st they took the fee and not 10 days before . When I brought it to the attention of a male person at the front desk I was told there was no timeline to fix it. I have been a member of the best gyms for well over 32 years now. I will admit that it is my fault for not reading the entire contract, but it was hectic in the office as it was the last day of the promotion to avoid the usual $40 sign up fee and I was signing four contracts. After I left her office the receptionist run to her office to find out what was said and probably to continue conversing as pals with the manager. ( how are they gonna get the email if im resending to the old managers account and there no longer there???) I will present my evidence and all the harassing emails to the MEDIA and take it from there. Crunch, you need to train your employees the art of customer service. General Manager told me if I did one peak, the rest would also be peak but at the lower price. The instructor was confrontational and called her an asshole, I went over to ask if he really called her that, the instructor then went off on me asking what is it f-ing to me an said go back up front and called me an asshole. He makes me smile and tells me I'm worth it. his manager Mrs. Rousseau was there in front desk with the rest of the customer services but she did not able to intervene until we asked for the manager and then she apologized for the inconvenience and explained and good matter the club position, my brother wanted to cancel his membership and she said that she will be gladly to do so but she can't refund his money because it was 3 days since he join (Saturday, Sunday and Monday) which I don't think is legal he has not even use the facility once...he just signed up. Obese kid gets in the way, I tripped over her, and she eats everything in sight. Instead of saying "sorry for the inconvenience" he acted like if I had offended him. Apparently, someone was impersonating a former manager at that location to sign up memberships. Comments are for review purposes. Unable to deesculate the situation on her own the trainer sought help from a front desk employee who also became victim to the verbal assaults by the member. Seriously out of shape majority in there. Very unprofessional. In the middle of the day on Thursday (12/10/2015) some nimrod decided to perform major maintenance on the men's locker room which they announced would be closed for an hour and a half during the MIDDLE OF THE DAY on Thursday. WTH so i call and supposedly that manager is no longer there. My child is an employee at Crunch Select gym in Midland Park, NJ. I realize that your GYMS are entry level and not considered a high-end gym but my expectations as a consumer is the same - that I should be provided a safe and clean facility to work out and access.SD1308440. This is very unfortunate because we were really excited and looking forward to sign up and join. Tried to call the Head Quarters offices, never got a life person, push 0 for operator, messages board full, good bye, called again, pushed 9 for HR, message board full, Good bye. Be careful what you sign up for. I was upset it has taken this long but thrilled it was over! Again no action taken, no paper trail. I will warn you to be careful with what you are promised! There is a lack of leadership and management, follow - thru and follow - up , disciplinary action, honesty, keeping up par levels, false inventories, running out of items, complaints about rude employee's and cleanliness with no action taken.This gym has a lot of potentials, but it needs swift action and problem solving.The final straw was when the owners told me, I have written e-mails, writing about certain behaviors and bad management, with my name on it. When the paycheck was deposited into the bank......IT BOUNCED!! The shower bars are all rusted already, thank god due to a lot of complaints they changed the shower curtains in there which smelled like mold. I went through a full one hour session with her and had fun.She talks with you and makes it feel like you are working out with a friend not a personal trainer.I haven't been in the gym in a long time and it feel good to not be judged and have someone encouraging helping you.Even though i didn't purchase personal session at that point, i have seen her at the gym several times.If she sees me struggling she offers me help or just simply says she is glad to see me at the gym working out. To say I am disappointed is an understatement. IN CONTRACT, THEY SNEAK EXTRAS IN TO MAKE MORE $. The regular person was on vacation. #ICRUNCHEDIT!!! I would very much like to hear whatever response you have to this situation. 2010 Scott Avenue, Calverton, NY 11933 Sir,I have tried numerous numbers and attempts. Is there more information regarding this complain? If it wasn't for the great people I have met, and the great trainer I have at this facility I would leave. When they have people who manage the facility that do a great job, they move them somewhere else. I am over their attempted communications! Try one or another of these outside consumer agencies. I need to talk to you." Do onto others as others do to you, not slum lord gyms. It is August 15 and they don't even answer the calls, they moved the sales office location and they don't even know when they are going to open!!! I tried to contact their HQ but cant get a person. I didn't want to make a day project out of this so I decided to work out anyway with the expectation towels would soon become available. The last straw, hence this email, was when one of the long term members requested to have the music turned down, they were told they could take their membership else where!!!!! CODES (3 days ago) Former Employee It’s pretty cool that you get a 25% discount but the problem is the products they sell besides the drinks and protein bars and cookies are all really wack. Also corporate never answers calls. * almost all hourly employees complaint about one employee, about his rude not professional behavior, nothing happened. Not only did he say that would be fine, I have an email from him to corporate, which I was cc'd on, requesting the two accounts be frozen. I joined Crunch in White Plains NY. The pictures were totally nude, no action taken. With huge, first class facilities, and being world famous for fusing entertainment with fitness, Crunch is here to make a bench impression in Australia and we are looking for the next person to grow with us. Is it what they are paying for the crunch as members to have a good class? A good skillful manager should know how their employees behave and properly supervise them. Then I lost my debit card, so they couldn't charge me any more -- YAY! With franchise rights in Westchester County, NY, Pennsylvania, Northern New Jersey and Massachusetts, Fitness Holdings, LLC is on pace to build 50+ clubs throughout the … The closest Crunch Fitness is 30 minutes away and I don’t want to drive that far to a gym. Just dont know where to start. Dan replied with we can refuse service to anyone for any reason. Take some pride in your work! Is this Customer Service??? Corporate Office Headquarters is your directory of major corporations headquarters, and corporate offices. This trainer has worked for Crunch Fitness for three years has had no disciplinary actions nor complaints. after seeing these reviews and knowing my experience, I hope this place gets shut down by the B.B.B. Love the new Crunch gym in Staten Island. Respectfully, It's been enlightening to read these comments. This club has two different categories of gyms: Signature and Franchise. In some cases, we will extend the time frame to use your sessions so you can get back on track with your fitness goals. Since on the form is directly states " only the member listed on the account can cancel of freeze the membership. but yes, customer service seems to stink in all the states I see. Support your local self owned gyms! CRUNCH Fitness International, Inc. operates a chain of fitness centers. Keep in mind that this unprofessional and confrontational behavior is happening in the middle of the gym and both of us are being very vocal.